They say that all of us are connected by up to six degrees of separation from anyone else on earth. Yesterday I did a search on a popular social network, and in three easy steps, I was able to make contact with someone who is very much in vogue lately: the founder of PayPal and Tesla, Elon Musk. I've been toying with the idea of calling him to talk shop…

It is often argued that Basque companies have a reputation for being flexible, and are able to tailor their offer to each individual client. Well, now we have a superb opportunity to actually prove this reputation with the field of electric grids and a newly constituted brand called Smart Grid Basque Country. If the reader will allow me, I should like to play around with the initials 'B&C' to turn…

Consulting, and especially the business consulting sector, is undergoing a transformation towards ‘disruptive’ models which foresee a sector based on more technology and a hybrid strategy-design, with networks of experts who are presenting a challenge to traditional consultants. Over my 12 years working as a consultant, I have both witnessed, and actually survived, several attempts to transform how we provide our services. I have had to think about and debate…

It is very well possible that there is not a single Basque equipment manufacturer for the energy sector who has pondered whether or not to go ahead with the ‘servitization’ of their products and services. As the answer is usually in the affirmative, the larger question then becomes: “How does one go about it?” Consequently, a number of questions arise: How do we increase income from aftersales service? Should we…